Terms of Service

Last updated: 2026-01-06

These Terms of Service (“Terms”) govern your use of the Ken mobile application and website (collectively, the “Service”) operated by Ken Vision LLC (“Ken,” “we,” “us,” or “our”).

By using Ken, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By downloading, accessing, or using Ken, you confirm that:

  1. You have read and understood these Terms.
  2. You agree to be bound by these Terms.
  3. You are at least 13 years old. If you are under 18, you have parental or guardian consent.
  4. You have the legal capacity to enter into this agreement.

2. Description of Service

Ken is a language learning application that helps you:

  • Track learning practices and sessions
  • Set goals and monitor progress
  • Reflect on your learning through guided questions
  • Receive AI-generated feedback on your reflections
  • Discover learning resources and tools

The Service is provided on an “as available” basis and may be modified, updated, or discontinued at any time.

3. Eligibility

3.1 Age Requirements

Ken is intended for users aged 13 and older. If you are under 18, you must have parental or guardian consent to use the Service.

We do not knowingly collect personal information from children under 13. If we learn that a user is under 13, we will terminate their account and delete their data.

3.2 Account Restrictions

You may not use Ken if:

  • You are under 13 years old.
  • You have previously been banned from the Service.
  • You are prohibited by applicable law from using the Service.

4. Accounts

4.1 Anonymous Use

You may use Ken without creating a traditional account. We assign an anonymous identifier stored on your device. This means:

  • You can use the core features without providing personal information.
  • Your data may be recoverable through your device’s backup system (such as Google Backup).
  • Without a linked email, we cannot verify your identity or assist with manual account recovery.

4.2 Email Verification (Optional)

You may optionally link an email address to your account, which enables:

  • Direct account recovery that we can assist with.
  • Verified identity for data deletion requests.

4.3 Account Security

You are responsible for:

  • Maintaining the security of your device and any linked email account.
  • All activities that occur under your account.
  • Notifying us immediately of any unauthorized access.

5. Subscriptions and Payments

5.1 Free and Premium Features

Ken offers both free features and premium features available through a subscription (“Ken Pro”).

5.2 Payment Processing

All payments are processed through Google Play Store or Apple App Store. We do not directly collect or store payment information.

5.3 Subscription Terms

  • Subscriptions automatically renew unless cancelled before the renewal date.
  • Prices may vary by region and are displayed in the app before purchase.
  • You can manage or cancel your subscription through your app store account settings.

5.4 Refunds

Refunds are handled by Google Play Store or Apple App Store according to their respective policies. We do not process refunds directly.

5.5 Price Changes

We may change subscription prices at any time. Price changes will not affect your current subscription period but will apply upon renewal.

6. User Content

6.1 Your Content

“User Content” includes any text, audio recordings, notes, or other content you create or submit through Ken.

You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and transmit your User Content solely for the purpose of providing and improving the Service.

6.2 Content Processing

You understand and consent that:

  • Your reflection responses may be processed by AI systems to generate feedback.
  • Audio recordings may be transcribed and analyzed.
  • Your learning data may be used to personalize your experience.

6.3 Prohibited Content

You agree not to submit content that:

  • Violates any law or third-party rights.
  • Is false, misleading, or fraudulent.
  • Is harassing, threatening, or abusive.
  • Contains malware or harmful code.

6.4 Content Removal

We reserve the right to remove any User Content that violates these Terms, though we are not obligated to monitor User Content.

7. Intellectual Property

7.1 Our Property

Ken, including its design, features, content, and technology, is owned by Ken Vision LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on Ken without our written permission.

7.2 Feedback

If you provide suggestions, ideas, or feedback about Ken, we may use them without any obligation to compensate you.

7.3 Learning Content

Ken provides information about learning practices and recommends external learning resources. The actual learning materials (books, courses, apps, etc.) are owned by their respective creators and are not part of the Ken service.

8. External Content and Links

Ken may display information about or links to third-party learning resources, applications, and websites. We do not control these external resources and are not responsible for their content, privacy practices, or availability.

Your use of external resources is subject to their respective terms and policies.

9. Prohibited Conduct

You agree not to:

  1. Use the Service for any illegal purpose.
  2. Attempt to gain unauthorized access to our systems or other users’ accounts.
  3. Interfere with or disrupt the Service.
  4. Reverse engineer, decompile, or disassemble any part of the Service.
  5. Use automated systems (bots, scrapers) to access the Service.
  6. Circumvent any access or usage restrictions.
  7. Impersonate any person or entity.
  8. Use the Service to harm minors.
  9. Violate any applicable law or regulation.

10. Disclaimers

10.1 “As Is” Service

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 No Guarantee of Results

We do not guarantee that using Ken will result in language learning success. Learning outcomes depend on your effort, consistency, and many other factors outside our control.

10.3 AI-Generated Content

Feedback generated by AI systems may not always be accurate, complete, or appropriate. AI-generated content is provided for informational purposes only and should not be relied upon as professional advice.

10.4 Service Availability

We do not guarantee uninterrupted or error-free service. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control.

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEN VISION LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

11.2 Liability Cap

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF:

  1. THE AMOUNT YOU PAID TO US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR
  2. FIFTY UNITED STATES DOLLARS ($50).

11.3 Basis of the Bargain

THE LIMITATIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE A FUNDAMENTAL PART OF THESE TERMS. THE SERVICE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ken Vision LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

  1. Your use of the Service.
  2. Your violation of these Terms.
  3. Your violation of any third-party rights.
  4. Your User Content.

13. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

13.1 Informal Resolution First

Before initiating formal dispute resolution, you must contact us at dispute@ken.vision and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved this way.

13.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Ken Vision agree to resolve any dispute, claim, or controversy arising from these Terms or the Service through binding arbitration rather than in court.

Arbitration Terms:

  • Rules: Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
  • Seat: The seat of arbitration shall be Amsterdam, Netherlands.
  • Hearings: Conducted virtually via video conference unless the parties agree otherwise.
  • Language: English.
  • Arbitrator: A single neutral arbitrator selected according to AAA rules.
  • Decision: The arbitrator’s decision is final and binding, and judgment may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND KEN VISION AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

The arbitrator may not consolidate more than one person’s claims and may not preside over any class, consolidated, or representative proceeding.

13.4 Small Claims Exception

Either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court.

13.5 Arbitration Fees

For claims under $10,000, we will pay all arbitration fees unless the arbitrator finds your claim frivolous. If the arbitrator determines your claim was frivolous or brought in bad faith, you agree to reimburse our reasonable arbitration costs.

13.6 Opt-Out

You may opt out of this arbitration agreement by sending written notice to dispute@ken.vision within 30 days of first using the Service. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, you may pursue claims in court.

13.7 Survival

This arbitration agreement survives termination of your account or these Terms.

14. Termination

14.1 By You

You may stop using Ken at any time. To delete your account and data, follow the process described in our Privacy Policy.

14.2 By Us

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Reasons for termination may include:

  • Violation of these Terms.
  • Conduct that we believe is harmful to other users or our business.
  • Extended inactivity.

14.3 Effect of Termination

Upon termination:

  • Your right to use the Service ends immediately.
  • We may delete your account and data (subject to our data retention policies).
  • Provisions that by their nature should survive will continue (including Sections 6.1, 11, 12, 13, and 15).

15. Language

These Terms are available in English and Spanish. In case of any conflict or inconsistency between versions, the English version shall prevail.

16. General Provisions

16.1 Governing Law

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles.

16.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ken Vision regarding the Service.

16.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

16.4 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.5 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations without restriction.

16.6 Notices

We may provide notices to you through the app, email (if you have provided one), or by posting on our website.

16.7 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control.

17. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you by:

  • Posting the updated Terms with a new “Last updated” date.
  • Providing notice within the app.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

18. Contact Us

If you have questions about these Terms:

Email: contact@ken.vision

Disputes: dispute@ken.vision

Company: Ken Vision LLC New Mexico, United States

These Terms of Service were last updated on 2026-01-06.